Return & Refund Policy

At Hevoxa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include proof of purchase or order confirmation

How to Start a Return

To request a return, please contact our support team at:

Email: support@hevoxa.shop

Once your return request is approved, we will provide instructions on how and where to send your package.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@hevoxa.shop.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 7 business days. Please note that processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled before they are processed or shipped. If you wish to cancel your order, please contact us as soon as possible.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Non-Returnable Situations

• Items that have been used or damaged after delivery
• Returns requested after the 30-day return period
• Products returned without original packaging

Contact Information

• Email: support@hevoxa.shop
• Phone: +44 7450 622488